Contact Us

Our Sheppard AFB Homes team is ready to assist you in any way we can, from leasing information to resident services and maintenance needs. We look forward to hearing from you!

Wind Creek Village Office

505 Nehls Boulevard
Sheppard AFB, TX 73611
Phone: (940) 613-0709

Hours of Operation:
M, T, Th, F: 8:00 am - 5:00 pm
Wed: 8:00 am - 6:00 pm
Saturday by appointment only

Leasing Information:

Get the leasing process started today by completing a brief online leasing inquiry here, or call our leasing team at (940) 613-0709.

Resident Services:

Residents can access our team and a variety of services online via the Resident Portal, or feel free to stop by our office or call our management team during office hours at (940) 613-0709.

Maintenance

Residents can submit routine maintenance requests online through the Resident Portal, or contact the Maintenance team by phone at (940) 613-0691.

24-Hour Emergency Maintenance
Emergencies should be reported to the Maintenance team directly at (940) 613-0691.
For medical emergencies or to report a fire, please dial 911

Community Management Contacts

Kimberly Mills Operations Director (940) 613-0709 [email protected]<		Cheryl Branch Assistant Operations Manager Freedom Estates (940) 500-4075 [email protected]
Tina Taylor Assistant Operations Manager Wind Creek Village (940) 613-0709 [email protected]

How can we help?

Sheppard AFB Homes 3-Step Issue Resolution Process

Step 1

Identify Issue

Contact our local management/maintenance team.

Sheppard AFB Homes
Mgmt. Office: 940.613.0709
Maintenance: 940.613.0691
SheppardAFBHomes.com

Step 2

Incomplete or Not Satisfied?
Contact Management

Escalate the issue to our corporate management team.

Balfour Beatty Communities
BB Care Helpline: 877.253.6988

Step 3

Issue Unresolved

If expectations are still not being met, contact:

Air Housing Office
Sheppard AFB: 940.676.1840
[email protected]